Frequently Asked Questions

AiDEX™ CGMS tracks glucose levels throughout the day. The tiny sensor is inserted just underneath the skin using the applicator. An adhesive patch secures the sensor onto the skin. The sensor measures glucose readings every 5 minutes in the interstitial fluid for 14 days. The transmitter is connected to the sensor, collects and sends all the data to the AiDEX™ App.

The AiDEX™ sensor can be worn on the abdomen or back of the upper arm. The abdomen is the recommended site – 5cm away from the belly button. Avoid areas with scars, insulin injection sites, belt line or stretchmarks. If inserting the sensor into the back of the upper arm, avoid inserting into the muscle, as this may cause pain or bleeding.

AiDEX™ is approved for anyone 14 years and older with Type 1 or Type 2 diabetes, who wants to continuously monitor their blood glucose levels.

No, AiDEX™ is a Continuous Glucose Monitoring System (CGMS) and does not require scanning as it automatically sends glucose readings to your iOS/Android smartphone (AiDEX™ App in mmol/L) via Bluetooth every 5 minutes.

Check if your smartphone can download the AiDEX™ App (in mmol/L), found in the Apple App Store for iPhone and Google Play Store for Android devices.
Google Play App Store

There is an internal battery in each AiDEX™ sensor, which powers the AiDEX™ transmitter for the 14-day wear cycle.

Each AiDEX™ sensor lasts for 14 days.

The AiDEX™ transmitter is reusable for 4 years and receives firmware updates via the AiDEX™ mobile app. The AiDEX™ transmitter has a 4-year manufacturer warranty.

Yes, each AiDEX™ sensor is supplied with an over tape to reinforce the adhesiveness if necessary.

AiDEX™ is a stand-alone CGMS, currently not compatible with an insulin pump.

The AiDEX™ sensor is applied to hair free skin, using the applicator provided.

Before application, use an alcohol swab to disinfect the selected area and allow it to air dry.

Engage the applicator against the insertion site and press the insertion button.

Hold the applicator firmly against the insertion site for 3 seconds for better adhesiveness.

Use your fingers to smooth the edge of the adhesive pad.

Manually attach/click in the transmitter to the sensor base to allow the CGMS to transfer readings via Bluetooth every 5 minutes to your iOS/Android smartphone (AiDEX™ App). Ensure all four transmitter hooks have been fixed on the sensor base and there are no big gaps between the transmitter and the sensor – you will hear 2 clicks if successfully assembled.

It is possible to share CGM data via the mobile app. Followers can view CGM data remotely in real-time and receive alerts.

Please go to Sharing and Following in the AiDEX™ app to set up.

No, the AiDEX™ CGMS is factory calibrated and does not require calibration.

Calibration is optional if your sensor reading does not match your blood glucose reading (variance of ≥20%) or your symptoms do not match your sensor reading.

  • The best time to calibrate AiDEX™ is when blood glucose levels are stable, for example, first thing in the morning before any food or drink is consumed (fasting state). Avoid calibration after food, insulin, exercise or any other time when blood glucose is rising or falling rapidly or if you see the rising or falling arrows on the AiDEX™ app.
  • Avoid calibrating more than 1x per day
  • Do not calibrate when the sensor reading is below 5mmol/L
  • Do not calibrate within the first 6 hours of sensor wear
  • Ensure that when you enter a calibration, it has saved by confirming this with the red blood droplet icon on the graph.

When your PDA/smart device and transmitter are within the communication range (2 – 4m), all the sensor data is stored in the PDA/smart device. When the PDA/smart device and transmitter are not within the communication range, all the sensor data is stored in the transmitter and will be sent to the PDA or mobile application after connection is restored. No sensor data will be lost.

Glucose sensors measure your interstitial glucose level while blood glucose meters measure your plasma blood glucose level. Most of the time glucose travels first to your blood and then to your interstitial fluid. Therefore, your BG meter readings and sensor glucose readings will rarely match exactly. This is quite normal. When your blood glucose level is rising, your meter reading is higher than the sensor reading. When your blood glucose level is dropping, your meter reading is lower than the sensor reading. Thus, when using your CGMS, you should concentrate on trends and patterns instead of individual values.

Yes, the AiDEX™ CGMS (transmitter installed properly together with sensor) is water resistant (IPX7) for 30 minutes at a time up to a depth of 1m.

For security reasons, your transmitter can only be paired with a single AiDEX™ account at a time. Before it can be used with another account you will need to unpair it from your own account on the AiDEX™ App. Your transmitter will need to be connected to a sensor during this process.

The system can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can safely use your system at all times while on an aircraft. Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your system to. The effect of these scanners has not been evaluated and the exposure may damage the system or cause inaccurate results.

Do not wear or use any AiDEX™ CGMS components (sensor, transmitter, PDA/ smart device) for magnetic resonance imaging (MRI), computed tomography (CT) scan, or high-frequency electrical heat (diathermy) treatments. AiDEX™ CGMS hasn’t been tested in those situations. The magnetic fields and heat could damage its components, which may cause it to display inaccurate sensor glucose readings or may prevent alerts.

Glucose sensors have a one-year expiration date from the date of manufacture. The expiration date is printed on each individual glucose sensor package.

You should first ensure that your AiDEX™ CGMS sensor was correctly inserted:

  • Is the transmitter serial number correctly entered into the compatible smart device/PDA?
  • Is the transmitter correctly clicked into the transmitter holder on the sensor?
  • Check your Bluetooth connection by switching your Bluetooth off and on again
  • While in 1-hour warm-up, the CGMS may detect that your sensor is unable to retrieve glucose information once the session starts. At this time, the warm-up period will end and your smart device/PDA will display the “Replace Sensor” screen. You will now need to replace the sensor. Log the query in the ‘Get in Touch’ section on our website or via Whatsapp to 079 832 6825..

Our team will respond to your website and/or Whatsapp enquiries during office hours.  Enquiries submitted over weekends and public holidays will be attended to, but there will be a delay in response.

Please submit your enquiries via our website on the ‘Get in Touch’ form or via Whatsapp to 079 832 6825.

Our team will only be able to advise on technical issues.  Please contact your healthcare professional for any medical advice and emergencies.

No, AiDEX Lite is a 10-day sensor and transmitter CGMS and is not distributed or supported by Homemed. The AiDEX™ CGMS is a 14-day sensor and transmitter CGMS distributed by Homemed through certain pharmacies. Homemed has a dedicated Customer Service Team who assist in integral customer training.

Please contact the AiDEX™ Customer Helpline on whatsapp 079 832 6825 or visit our website www.aidex.co.za and request more information in the Get In Touch Section.